When we switched around, for the most part, we got what we were
promised from AT&T and Sprint. We switched over to MCI twice,
both times we experienced bait-n-switch.
The classic bait-n-switch
To make the story short, we were contacted by a female MCI sales
representative for a "4 cents per minute all the time deal" with no
monthly fee. She even confirmed the rate with her supervisor, because
she was still in training. When we received our first statement, we
were billed for higher rates, like 7 cents per minute during evenings
and weekends, and 10 cents per minute during peak hours.
Our complaint to MCI customer service resulted in slightly lower
rates. But we could not get the 4-cent plan because it did not exist.
If we had found the sales representative and her supervisor, and had
them confess, we still would not get the 4-cent plan because it did
not exist. It would have been the greatest long distance deal ever;
but it did not exist.
We kept using MCI because the promotional check exceeded our
long distance usage even with the higher rates, for the duration
of the contract anyway.
MCI invented 10-10 long distance dialing. At the beginning, you only
had to dial 10-321. Then for some reason, it became 10-10-321.
Twenty minutes for $1 is a pretty good deal if you talk for 20
minutes. But if your telephone call lasts only 5 seconds, you still
pay $1. That is a lousy deal. When your local market advertises 3
cans of ice cream for $6, it means that you could buy 1 can for $2.
This is not the case with 10-10-321. Twenty minutes for $1 is more
than 5 cents per minute unless you talk for 20 minutes.
We were so used to such untold details that we did not find 10-10-321
to be a major scandal. However, MCI displayed its lack of character
when it tried to hide its ownership of the 10-10-321 service. The
truth was shortly uncovered. MCI's bad reputation quickly
overshadowed any value in its creative and possibly useful new
service. We used some 10-10 services on occassion, but never one
owned by MCI.
MCI was scum. It was acquired by the totally corrupt and now bankrupt
WorldCom. We were quite worried when WorldCom tried to acquire
Sprint, a company we found okay, to compete in the wireless services
market. (In fact, we were contacted by WorldCom to sign up for the
wireless service that it did not yet have). We were relieved that the
acquisition fell through.